Privacy Policy

Introduction

At Flarestorm Quinth Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Effective Date: January 1, 2024

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued identification for registration
• Emergency contact information
• Special requests and preferences

Automatically Collected Information

• IP address and browser information
• Website usage patterns and preferences
• Location data when using our mobile services
• Security camera footage in public areas

How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and providing hotel services
• Facilitating access to our facilities including Spa & Wellness Center, Indoor Pool, Fitness Center, Fine Dining Restaurant, Conference Rooms, and Concierge Services
• Processing payments and managing billing
• Communicating with you about your stay and services
• Improving our services and customer experience
• Marketing and promotional communications (with your consent)
• Ensuring security and safety of guests and property
• Complying with legal obligations and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in hotel operations
• Legal Compliance: When required by law or to protect our legal rights
• Emergency Situations: To protect the safety of guests, staff, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for online transactions
• Secure payment processing systems
• Access controls and employee training programs
• Regular security audits and updates
• Physical security measures at our Toronto location

Your Rights and Choices

Under Canadian privacy laws, you have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Opt-out of marketing communications
• Request deletion of your data (subject to legal requirements)
• File a complaint with privacy authorities

Cookies and Website Technology

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information only as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet regulatory requirements in Canada

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through our website or direct communication.